What is the right of withdrawal?
The information on this page is based on Dutch and European legislation. This legislation applies because the provider (Neptune’s Barista) is based in the Netherlands (part of the European Union). This is decisive and not the country of the buyer’s residence.
The right of withdrawal is a legal right that protects consumers in the European Union when making distance purchases, such as online shopping, telephone orders or catalogue purchases. This right allows consumers to cancel a contract within a certain period of time — usually 14 days — without giving any reason. The aim is to give consumers the opportunity to assess a product at home, as they would in a physical shop.
The withdrawal period commences on the day after the consumer receives the product. For services, the period commences on the day the contract is concluded. If the consumer exercises their right of withdrawal, the seller must refund the full purchase price, including any standard shipping costs, within 14 days. The consumer must return the product in its original condition, unless it is a service or a digital product that has already been delivered.
There are exceptions to the right of withdrawal. For example, it does not apply to custom-made products, perishable goods, or services that have already been fully performed with the consumer’s consent. The right of withdrawal strengthens the position of consumers and promotes confidence in online commerce. It is therefore an important part of consumer protection.
What are the exceptions to the right of withdrawal?
Although the right of withdrawal protects consumers when making distance purchases, there are important exceptions where this right does not apply. These exceptions are intended to prevent abuse and take into account the nature of certain products and services.
A common exception concerns custom-made or personalised products. Examples include clothing with a name on it, custom-made furniture, or photo albums. Because these products cannot be resold, the right of withdrawal does not apply.
Perishable goods, such as fresh food or flowers, are also excluded from the right of withdrawal. These products have a limited shelf life and cannot be returned without loss of quality.
Digital content that is delivered immediately, such as e-books, software or music downloads, is also excluded once the consumer has expressly agreed to immediate delivery and acknowledges that the right of withdrawal is forfeited.
Services that have been fully performed within the withdrawal period, with the consumer’s consent, are also excluded from the right of withdrawal. For example, an urgent repair at home.
Finally, the right of withdrawal does not apply to newspapers, periodicals and magazines, unless they are part of a subscription.
These exceptions strike a balance between consumer protection and the practical interests of businesses, and are laid down in European consumer legislation.
Music from Neptune's Barista
You purchased music from Neptune’s Barista via an external platform. This purchase may have been made on Bandcamp, Mirlo Space or Nina Protocol. Their own terms and conditions apply. Unfortunately, these are explained less clearly on the latter two websites than on the Bandcamp website (Digital purchases section).
Only purchases that have not been downloaded can be cancelled via the Bandcamp website in accordance with Bandcamp’s terms and conditions, provided that this is reported within 180 days.
Mirlo Space’s terms and conditions do not contain any provisions on this matter, so Neptune’s Barista’s terms and conditions apply. You will not receive a refund once you have made a purchase. This also applies to purchases made on Nina Protocol.